Refund policy

Last updated: August 4th, 2026

At Orchard St., we want you to love every purchase. If something doesn’t feel quite right, we’re here to help make it right — simply and respectfully.

Exchanges and Store Credits
We’d love to help you exchange an item where possible. If you’d like to explore an exchange or receive store credit, please contact us at gday@orchardstreet.com.au

Returns
You may return eligible items within 14 days of receiving your order for a store credit
(excluding original shipping costs).

Please note the following conditions apply:

• Sale or discounted items are not eligible for a return.

• Items must be completely unused and in their original condition with all tags/labels still attached.

• Products must be returned in their original packaging.

• This applies to goods purchased within Australia only.

How to Initiate a Return, Exchange or Store Credit:
Return shipping costs are your responsibility and are non-refundable; we are not responsible for items lost or damaged during return transit; and, we strongly recommend using tracked shipping and sending us the tracking number.

1. Get in contact
Email gday@orchardstreet.com.au with your order number in the subject line as soon as possible.

2. Tell Us the Details
In your email, please include:

•    Your order number

•    The item(s) you wish to return

•    Whether you would prefer store credit (our default for change-of-mind returns)

•    The reason for the return

3. Returning Your Items
Once we approve your return, please send the items back using Australia Post (we recommend tracking). 

4. Processing Your Return
Once we receive your returned items, our team will inspect them for quality and condition. If approved, we will issue a store credit or refund (within 7 days) and send you a confirmation email. Refunds or credits will exclude the original shipping fee paid.

Damaged or Faulty Items
If your order arrives damaged or you believe an item is faulty please notify us within 24 hours of delivery at gday@orchardstreet.com.au. Please include clear photos of the item, the damage or defect, and the original packaging.

We take product quality seriously and will work with you quickly to arrange a repair, replacement, or refund where the item does not meet Australian Consumer Law guarantees. Note that normal wear and tear, misuse, or damage after use is not considered faulty.

Gift Cards
Unfortunately we are unable to offer a return or an exchange on a gift card. 

Get in touch
We hope this provides you with the appropriate information in order to receive a refund or process a return. If you require any further details or assistance, please email us anytime at gday@orchardstreet.com.au.

Thank you!