Privacy policy

Last updated: August 4th, 2026

At Orchard St., we believe every choice should be made with intention. We are committed to creating and delivering everything we offer with clear purpose and a deep sense of responsibility — to our people, our planet, and our practices.

This Privacy Policy explains how we collect, use, share, and protect your personal information with care and respect.

We Are Nature Pty Ltd (trading as Orchard St.) ACN 680 379 597 ABN 82 680 379 597 ("Orchard St.", "we", "us", "our") is the data controller for your personal information under the Australian Privacy Act 1988 (Cth).

Registered address: Level 25, 252 Pitt Street, Sydney NSW 2000, Australia

Privacy contact: gday@orchardstreet.com.au

If anything in this Privacy Policy raises a question or you’d like to discuss it further, please reach out — we’re happy to help.

What personal information do we collect?

We only collect what is genuinely needed to provide our products and services. This may include:

Contact and account details (name, email, phone, shipping/billing address, date of birth if provided)
Purchase history and preferences (products viewed, bought, or added to wishlists)
Beauty, health and wellness insights from quizzes or surveys
Messages, communications and reviews
Device and usage information (IP address, browser type, pages visited) for site improvement and security
Marketing preferences

We collect this directly from you when you shop, create an account, complete a quiz, leave a review, or sign up for communications. We may also receive limited information from third parties such as payment providers.

We do not knowingly collect personal information from children under 16. If we become aware of any such data, we will delete it promptly.

We may also receive limited information from third parties such as payment providers (for example, transaction confirmation details) and marketing or analytics partners. We do not hold any financial information.

How do we use your personal information?

We use your information to provide services and to help create a more personalised experience:

To process and fulfil orders, handle payments (via secure providers — we do not store your full financial details), ship products, and manage returns
To send marketing communications (such as emails or SMS) about new products, tips, or offers — where you have provided consent or where permitted under the Spam Act 2003 (Cth) (with easy unsubscribe options)
To improve our website, products, and services (including anonymous trend analysis)
To provide personalised recommendations, quiz results, and tailored content
To provide customer support and respond to your enquiries
To maintain the security of our site and detect fraud
To comply with legal obligations

Who do we share your information with?

We share personal information only when necessary and with trusted service providers who assist us with operating our business:

Service providers: Including providers of e-commerce platforms, payment processing, marketing and communications analytics, hosting and storage providers, and shipping and delivery services
Advertising and analytics partners who may collect or receive information about your interactions with our website to support our marketing analytics and activities
Marketplace sellers (deidentified, limited order details for fulfilment only)
Legal authorities where required by law

Some of these service providers are located overseas, including the USA and other countries where our service providers operate. We take reasonable steps to ensure they handle your information in a way that is consistent with Australian privacy standards.

We never sell your personal information.

Cookies and similar technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyse site usage, and deliver relevant content or ads. We may also allow third-party analytics and advertising providers to collect information about your interactions with our website

Strictly necessary cookies: Required for the site to function (e.g., login, checkout)
Performance and functionality cookies: To understand how the site is used and make improvements
Marketing and targeting cookies: To show personalised advertisements

For more information and to manage your cookie preferences, please see our Cookie Notice (available on our website). You can also adjust settings in your browser at any time.

Your rights and choices

You have control over your personal information. You may:

Opt out of marketing communications at any time (via the unsubscribe link or by contacting us)
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information (where we no longer need it and no legal requirement applies)
Withdraw consent where we rely on it

To exercise any of these rights, email privacyofficer@orchardstreet.com.au.

How we protect your information

We use reasonable technical, organisational, and physical safeguards (such as encryption and access controls) to protect your information from misuse, loss, or unauthorised access.

How long do we keep your information?

We retain your personal information only as long as needed for the purposes outlined or as required by law (for example, tax records for up to 7 years). Once no longer needed, we securely delete or anonymise it.

Privacy complaints

If you have a complaint about how we have handled your personal information, please contact us at privacyofficer@orchardstreet.com.au with details of your concern. We will investigate promptly and aim to resolve it fairly.

Updates to this policy

We may update this Privacy Policy from time to time as our services or legal requirements evolve. The current version will always be available on our website. We will notify you of any material changes where required by law.