Frequently asked questions

We offer complimentary shipping on all orders over $100.
For all other orders, a flat rate of $12 applies across Australia. Express shipping is a flat rate of $18.

Each order is carefully prepared at our warehouse in the Northern Rivers region of New South Wales, and sent via Australia Post.

Standard shipping
Metro NSW, QLD, VIC: 2–3 business days
Metro TAS, WA, NT: 2–4 business days
Rural areas: 3–5 business days

Express shipping
Metro NSW, QLD, VIC: 1–2 business days
Metro TAS, WA, NT: 2–3 business days
Rural areas: 2–4 business days

Once your order leaves us, you'll receive an email with tracking details so you can follow its journey. Any questions, reach out to us at gday@orchardstreet.com.au

We endeavour to deliver all orders without delay. If you're waiting on a product from us, please email gday@orchardstreet.com.au and one of our team will be in touch within two business days.

Please email gday@orchardstreet.com.au as soon as possible, and we'll do our best to intercept your order and make any changes. Please note it may not be always be possible.

We love to share our products with the world. International orders are sent via DHL, with rates calculated at checkout.

International orders may incur customs duties or import taxes once they reach your country. These are set by local regulations and are the responsibility of the recipient.
If applicable, DHL will notify you directly with details on how to complete payment.

We accept all major credit and debit cards, along with PayPal, Apple Pay and Afterpay.

Yes. All transactions are processed through secure, encrypted systems to ensure your information is protected at every step.

We offer a collection of custom gift cards, available to browse here.

Every order is considered a gift, whether for yourself or someone you care for. Each parcel is thoughtfully prepared and beautifully presented in our signature mailer, lined with tissue and finished with a seal.

You may return eligible items within 14 days of receiving your order for a store credit (excluding original shipping costs).

Please note the following conditions apply:
• Sale or discounted items are not eligible for a return.
• Items must be completely unused and in their original condition with all tags/labels still attached.
• Products must be returned in their original packaging.
• This applies to goods purchased within Australia only.

If you receive a faulty item, please contact us. We'll always honour your rights under Australian Consumer Law.

Pantry items can only be returned if they are faulty or there's an issue with the product. If your order arrives damaged, let us know and we will arrange a replacement, refund or store credit with care. We do not offer returns on sale or discounted items.

You may return eligible items for a store credit equal to the full value of the item, excluding shipping costs according to our Returns Policy.

Return shipping costs are your responsibility and are non-refundable; we are not responsible for items lost or damaged during return transit and we strongly recommend using tracked shipping for any return parcels.

1. Get in contact

Email gday@orchardstreet.com.au with your order number in the subject line within 14 days of placing your order.

2. Tell Us the Details

In your email, please include:
+ Your order number
+ The item(s) you wish to return
+ Whether you would prefer store credit (our default for change-of-mind returns) or a refund to your original payment method
+ The reason for the return

3. Returning Your Items

Once we approve your return, please send the items back using Australia Post (we recommend tracking).

Return shipping costs are your responsibility and are non-refundable; we are not responsible for items lost or damaged during return transit; and, we strongly recommend using tracked shipping and sending us the tracking number.

4. Processing Your Return

Once we receive your returned items, our team will inspect them for quality and condition. If approved, we will issue a store credit or refund (within 7 days) and send you a confirmation email. Refunds or credits will exclude the original shipping fee paid.

We take every care to ensure orders are delivered in tip-top shape. If you believe your order is faulty or damaged, please notify us within 24 hours of delivery by emailing gday@orchardstreet.com.au.

Please include clear photos of the item, the damage or defect, and the original packaging, and we'll promptly be in touch.

Note that normal wear and tear or misuse is not considered faulty.

Your wellbeing is our highest priority. If you've had an unexpected response to one of our products, please reach out to us within 30 days of purchase by emailing gday@orchardstreet.com.au and we'll guide you through the Returns process.

While the reaction settles, we encourage you to pause use of the product, and, if needed, consult a healthcare practitioner.

We issue store credits or refunds within 7 days of receiving your returned item, provided it meets our criteria for quality and condition. Returns or credits will exclude the original shipping cost.

Orchard St. exists to weave nature's widom into the rhythm of our daily lives and our Natural Lores set the standard, ensuring we hold everything to uncompromising standards and that we act with deep responsibility for the community we serve.

Seven named principles set the highest standards for ingredients, sourcing, packaging, claims and ritual across everything Orchard St. makes, curates and recommends.

They are published in full and designed to be read and held to by the community, ensuring open commitment to live by them in full view.

These Natural Lores are founded in our belief that We Are Nature® and that sourcing with a reverence for ethical, sustainable, organic, biodynamic, wild or local practices is paramount to our offering. They ensure that every ingredient serves a purpose, and that all products are held to the highest standard of purity and potency, as well as sustainability, beauty and consideration of community.

We promise that everything we do is grounded in these Lores, held to uncompromising standards with clear and conscious purpose. Explore the complete world of Natural Lores here.

Our understanding of Natural extends beyond its definition as 'existing in or derived from nature'.

Every offering we curate is marked by nature's touch, with minimal intervention and the utmost care for people and planet. Nature-led products omit synthetic ingredients in favour of those sourced from plants and earth matter. It's a simpler way of engaging with the world that's more gentle on our bodies, communities and planet.

When we reference 'natural' skincare products, we're referring to a holistic approach to beauty. This philosophy prioritises plant-based ingredients and ethical practices, whilst avoiding harmful ingredients such as parabens, preservatives and petroleum derivatives. It's the same philosophy applied to our supplement and health offerings, with a focus on beauty, radiance and longevity.

You can learn more about our philosophy in the Natural Lores and what we exclude from our products in the No List.

Every offering at Orchard St. is considered with reverence for Nature. Our own ORchard St. products and those offered by our partners, are made by thoughtful artisans and industry leaders who are paving the way for an era of nature-led wellbeing.

We prioritise those that are plant-based, ethical, sustainable, organic, biodynamic, wild or local, with clear purpose and intent.

You can read more about our Natural Lores here.

Our offerings are a sanctuary, protected from what does not serve your body or the Earth.

You'll never find parabens, synthetic or artificial ingredients, toxins, microplastics, fillers, unethical animal derivatives, GMO ingredients and heavy metal or pesticide residues.

You can find our complete list of exclusions here.

Our Orchard St. Natural Lores are the leading standard we apply to every offering ~ they govern ingredient purity, potency, sourcing and earthly protection. Many of our products also carry third-party organic certification, and we'll note when they do. Organic certification is one measure of integrity among several. The Natural Lores are what ensure quality across our entire range, whether or not a product carries an external certification.

Our products are cruelty-free and they always will be.

The majority of our range is plant-based and vegan, however some offerings do contain animal-derived ingredients. These are sourced ethically and purposefully, held to the standards of our Natural Lores.

Each product will note whether it's suitable for vegans, so you can always make the most considered choice.

A project we are so enamoured by! The Orchard St. Directory connects you with a curated list of practitioners whose work embodies the same Natural Lores that guide us ~ integrity in sourcing, commitment to evidence, respect for traditional wisdom, and genuine care for people and planet.

We look beyond credentials. Every practitioner in the Directory has expressed alignment with the principles that define us: transparent practice, respect for evidence, traditional knowledge honoured, and sustainability lived. This means you're connecting with practitioners who care about how they source, why they recommend what they do, and who they're accountable to.

Explore our complete list of practitioners, from integrative to intuitive, these practitioners run the gamut of psychosomatic healing, including acupuncture, lymphatic massage, Reiki and astrology, Indigenous healing, movement modalities and more.

If you would like to be considered for inclusion in the Orchard St. Directory, please send us a note to gday@orchardstreet.com.au.

Start exploring the Orchard St. Directory here.

You'll find practitioners listed under each modality of healing, including (but not limited to) Naturopathy, Chinese Medicine, Yoga and Art Therapy, Massage and Bodywork, Pilates, Somatic Therapy or Facial Acupuncture. Their listing serves as a gateway to their website and profiles, offering deeper explanation of philosophy and practice.

If you're not sure which way to go, contact gday@orchardstreet.com.au for a helping hand.

The Orchard St. Directory is a collection of healers and guides valued for their experience, expertise and holistic philosophy. Hand-selected by our team, they offer guidance on a range of health concerns, including nervous system regulation, gut health, liver detoxification and low tox living, as well as preconception, pregnancy, perimenopause and menopause.

Finding the right practitioner is a personal journey. You may wish to start by exploring a practitioner's profile: their modality, qualifications, background, reviews and the kinds of people and concerns they work with. Because everyone in the Directory shares our Natural Lores, you know they approach their practice with intention around integrity and care. That said, we always encourage you to do your research before persuing a new practitioner or healing modality.

Email gday@orchardstreet.com.au if you have any questions or concerns. We're here to connect and support.

If you would like to be considered for inclusion in the Orchard St. Directory, please send us a note to gday@orchardstreet.com.au.

Choosing the right supplement is part science and part self-inquiry. Your decision may be guided by nutritional need, your state of sleep, stress, digestion or mood, and if there are any specific areas of health you wish to improve.

Read wisely and widely, engaging with both the science and magic of these medicines. Always check in with a trusted health professional before adopting a new supplement ritual.

If ever you're unsure, a consultation with a practitioner listed in our Directory may offer a clear path forward. Our Almanac is another trusted resource for education and inspiration.

If you're building a supplement regime, we encourage you to consult a trusted naturopath or healthcare practitioner first.

The Orchard St. Directory of helpers and healers is the place to find complementary practitioners aligned to our Natural Lores.

We always recommend following the guidance on each product, and consulting with a practitioner, particularly for longer-term use.

Orchard St. products aren't TGA listed, though it's something we're consciously working towards (a process that, as many in the nature-led world know, runs on the lengthy side). Our selection of ingredients are informed by clinical research and evidence-based studies, weaving nature's magic with scientific rigour. Some of our partner products are TGA listed, and where they are, you'll find it noted on the product.

Our commitment to quality, safety and integrity is unwavering across our offerings. All products meets a rigorous standard, explained in our Natural Lores, considered just as seriously as a regulatory benchmark.

Before adopting any new supplement, consult your midwife, obstetrician or trusted health care practitioner. Every journey of matriescence is different, and personalised guidance is the wisest course.

Some of our products are suitable for children, and where this is the case, you'll find it clearly noted on the product. For products without this guidance, consult a trusted doctor or health practitioner. Little bodies need different things to our adult ones. Professional advice ensures you'll make the best choice.

This is an important question and one we can't answer for you individually. Plant medicine can interact with prescription medications in ways that are specific to your health, your dosage and your body.
Always speak with your prescribing doctor or a trusted health professional before adding any supplement or plant medicine to your routine alongside prescription medication. They know your full health picture and can advise you safely.
Many of our Directory practitioners are experienced in working with people taking prescription medications, so if you'd like guidance from someone grounded in plant medicine, that's another resource. Start by exploring our Directory here.

Many products across our Apothecary offer refills and all packaging is designed with recyclability in mind. Our Natural Lores commitment to earthly protection means reducing unnecessary waste at every step.

If you're looking for refillable options, browse the Apothecary and check individual product pages, or reach out to gday@orchardstreet.com.au and we'll point you toward what's available.

Our products are designed with the earth in mind. Check each individual item for their commitment to biodegradability.

Across our range, you'll find products wrapped in recyclable, refillable, compostable and ecologically intelligent packaging. We prioritise materials that respect the natural world, ensuring that each product has an easeful and responsible method of creation, wrapping and disposal. Learn more about our commitment to sourcing the most ethical and environmentally-conscious packaging in our Natural Lores.

Our range includes potent botanicals and natural actives and we encourage you to read the full ingredient list on each product before use. If you have a known sensitivity, speak with a trusted healthcare professional before introducing a new ritual.

Most of our products are safe for four-legged friends and their winged or scaled counterparts. Natural products traditionally omit harmful synthetic or preservative-led ingredients that can be harmful to pets, though some essential oils and botanical oils can be slightly allergenic. We recommend checking in with your local veterinarians if you have any specific concerns.

Most of our products are naturally gluten-free. If you have a gluten sensitivity or coeliac disease, we encourage you to check the ingredient list on products before purchasing.

A question we delight in answering! Adaptogens are a class of herbs and medicinal mushrooms that help the body 'adapt' better to life's stressors. Whether physical, mental or emotional, they work on the body's stress-response and nervous system to support balance and resilience over time. Their effect is gradual and cumulative, with thousands of years of empirical Ayurvedic and Daoist wisdom supporting consistent, long-term use. Read more about these magical ingredients in our Glossary.

Building a natural skincare ritual doesn't need to be complicated. Start with the essentials: a cleanser, a serum or facial oil and a moisturiser for both day and night, plus an SPF for protection while the sun's shining.

With those foundations, you're free to add other beautifiers: an eye cream, a mist, toner or consciously-crafted makeup. As tempting as it is to rehaul your routine, we recommend introducing one new product at a time, watching and listening to how your skin responds.

In most cases, yes. Our nature-led products can weave easily into an existing routine.

We recommend introducing one new product at a time and paying attention to how your skin responds.

If you use prescription actives or stronger treatments, always check in with your dermatologist or prescribing doctor.

A patch test is a simple way to check how your skin reacts to a new product before applying it widely. Use a small amount on a 'patch' of skin ~ such as your inner wrist or behind your ear ~ and leave it for 24 hours. If there's no redness, itching or irritation, this product is likely for you!

Every Orchard St. product is formulated with sensitive skin in mind. We exclude synthetic fragrances, preservatives, fillers and common irritants as standard. You'll find our full "No List" (ingredients we never use) outlined in our Natural Lores.

All products in our Apothecary, whether Orchard St. or partner brands, are selected using the same Natural Lores standard, so you can browse with confidence across the full range. If your skin runs reactive, we recommend a patch test before full use. You'll also find notes on each product page about sensitivity considerations.

When in doubt, reach out to gday@orchardstreet.com.au and we'll help you find what's right.

With the right guidance, many natural skincare alternatives can work alongside prescription retinoids and actives. We recommend speaking with your dermatologist or prescribing doctor before adopting a new skincare ritual.

Yes, we have a range of SPF and protective products, perfect for sun lovers and everyday wear.

When choosing a sunscreen, we recommend a broad-spectrum SPF 50, the golden standard for sun protection. Many of our products call on Zinc Oxide as their primary active, a broad-spectrum UV filter that reflects the sun's light rather than absorbing it. Zinc oxide is one of the most well-tolerated sunscreen actives available, making it a considered choice for those with sensitive skin.

Beyond sun protection, many of these products include a range of botanical actives to suit your specific needs, including soothing calendula, potent native extracts and beautifying Australian flower oils.

Explore our complete Sun Protection collection here.

A serum is a lightweight, water-based formula that delivers concentrated active ingredients into the skin, targeting hydration, uneven skin tone and brightness. We recommend applying serums after cleansing and before moisturising.

A facial oil, by contrast, works on the surface of the skin ~ sealing in moisture and providing a naturally luminous finish. They're a hydrating, soothing step, added at the end of your evening skin ritual.

Natural products are alive in a way that differs from conventional skincare. Without additives and preservatives, subtle changes in colour and scent may be noticed over time. You can check our complete 'No' ingredient list here.

To protect your products, store the away from direct sunlight and heat, use clean, dry hands or tools when handling them and always check the expiry date on the product before use.

If you notice a products colour or smell has changed significantly, we recommend discontinuing use and contacting us on gday@orchardstreet.com.au.

A physical space where community comes together is the beating heart of Orchard St. and one we've dearly missed since closing our doors in Bondi, Bronte, Paddington and Manly. We can't say too much just yet, but something exciting is in the works for later this year. Tune in via our emails and social channels and be first to know.

We're always keen to hear from enthusiastic, inspired collaborators. Please email gday@orchardstreet.com.au with your ideas and experience, and we'll be in touch if it's the right fit.

We relish the opportunity to share our products with like-minded people and stores. If you think it's a natural match, please email gday@orchardstreet.com.au with an expression of interest.