{Pan Pottery}
Herbal Compendium
Acai
A potent antioxidant, preventing against free radical damage and supporting immunity. Offers a gentle and sustaining energy boost.
Ashwagandha
A classic Indian adrenal tonic herb to support through times of stress, improve immune resilience and enhance sleep.
Ashwagandha powder
A classic Indian adrenal tonic herb to support through times of stress, improve immune resilience and enhance sleep.
Astragalus
A powerful traditional Chinese tonic herb with immune supporting, anti-inflammatory, adaptogenic and longevity enhancing properties.
Astragalus powder
A powerful traditional Chinese tonic herb with immune supporting, anti-inflammatory, adaptogenic and longevity enhancing properties.
Brahmi
An adaptogenic Ayurvedic herb, supporting the ability to cope with stress while promoting cognitive function.
Burdock
A ‘blood purifier’ which supports lymphatic drainage; clearing skin conditions and irritations. Enhances liver’s detoxification capacity. Acts as a diuretic.
Camu camu
One of the highest natural sources of Vitamin C. Potent antioxidant and anti-inflammatory properties.
Cascara
A colon cleanser, this Native American ‘sacred bark’ acts as a laxative through stimulating, strengthening and toning the muscles of the colon.
Cat’s claw
Anti-viral and immune-modulating properties alongside anti-inflammatory and digestive tonic benefits make this South American bark much revered.
Chaga
The King Of Mushrooms, Chaga fortifies the immune system to activate, stimulate and regulate. As well as supercharging immunity, its' effects are protective and supportive to the whole body, making it a revered tonic herb.
Chaga mushroom
The King Of Mushrooms, Chaga fortifies the immune system to activate, stimulate and regulate. As well as supercharging immunity, its' effects are protective and supportive to the whole body, making it a revered tonic herb.
Cordyceps
A highly revered medicinal mushroom giving a boost in vitality and resilience, enhancing oxygenation of the body.
Coriander seeds
Coriander acts as a heavy metal chelater, binding to toxin ions and supporting their removal from the body. It also contains linalool, an essential oil that helps detoxify the liver and increase appetite.
Damiana
Nervine tonic useful in alleviating depression and anxiety and enhancing libido in both men and women.
Dandelion root
High bitter content aids digestive complaints and constipation. Dandelion additionally stimulates liver and gallbladder function, promoting optimum detoxification.
Echinacea
An incredibly beneficial immune stimulating herb used to increase the activity of cells responsible for fighting infection.
Ginger
Possesses powerful anti–nausea, carminative, aromatic, digestive and anti-inflammatory actions, beneficial in alleviating morning sickness, soothing an upset stomach and increasing digestive enzymes to neutralize stomach acid.
Ginkgo
Powerful antioxidant, cognition enhancing and neuroprotective qualities.
Globe artichoke
A revered detoxification tonic, globe artichoke stimulates bile flow; assisting fat digestion, lowering cholesterol and enhancing the removal of toxins.
Gotu kola
Adaptogen and nervine tonic useful in reducing anxiety and improving concentration and cognitive performance.
Gubinge
Also known as Kakadu Plum, Gubinge is wildcrafted by the Nyul Nyul people from the Kimberley’s in WA, and is the highest natural source of vitamin C on the planet.
Gynostemma
Adaptogenic and antioxidant rich, this tonic herb supports energy production, boosts immunity, regulates blood sugars and enhances longevity.
He shou wu
A traditional Chinese tonic with the ability to increase energy yet calm the nervous system. Used to maintain youthful sexual drive.
Horsetail
High in silica with mild diuretic and tonifying properties. Specific for reducing inflammation and water retention.
Licorice
Holds the ability to slow cortisol breakdown, preventing adrenal depletion and alleviating physical stress.
Lion's mane
Adaptogen for the brain and nervous system. A potent catalyst for brain tissue regeneration helping to improve memory and cognitive functions.
Lion's mane mushroom
Adaptogen for the brain and nervous system. A potent catalyst for brain tissue regeneration helping to improve memory and cognitive functions.
Maca
Increases stamina and endurance, relieves mild depression and enhances libido.
Nettle
The ‘seaweed of the land’ nettle has a high vitamin and mineral profile, notably iron and vitamin C. Also acts as blood purifier and gentle diuretic.
Noni
This ‘beauty fruit’ is packed with vitamins and minerals, providing antioxidants to halt premature aging and add radiance the skin.
Beta-glucans
No beta-glucans = no medicinal mushroom benefits. Beta-glucans are a naturally occurring structural component of the cell walls of medicinal mushrooms. Properties of these beta-glucans activate or potentiate both innate and adaptive immunity.
>30% beta-glucans
No beta-glucans = no medicinal mushroom benefits. Beta-glucans are a naturally occurring structural component of the cell walls of medicinal mushrooms. Properties of these beta-glucans activate or potentiate both innate and adaptive immunity.
>10% beta-glucans
No beta-glucans = no medicinal mushroom benefits. Beta-glucans are a naturally occurring structural component of the cell walls of medicinal mushrooms. Properties of these beta-glucans activate or potentiate both innate and adaptive immunity.
>25% beta-d-glucans
No beta-glucans = no medicinal mushroom benefits. Beta-glucans are a naturally occurring structural component of the cell walls of medicinal mushrooms. Properties of these beta-glucans activate or potentiate both innate and adaptive immunity.
>35% beta-d-glucans
No beta-glucans = no medicinal mushroom benefits. Beta-glucans are a naturally occurring structural component of the cell walls of medicinal mushrooms. Properties of these beta-glucans activate or potentiate both innate and adaptive immunity.
Birch grown
The Birch tree, is a deciduous hardwood that medicinal mushrooms Reishi and Chaga, prefer to grow on. Also referred to as a natural substrate, mushrooms will grow to their full potential with the right precursors and active benefits in their natural environment.
Certified organic
To have been audited and subsequently licensed by an approved and recognised certifier, in accordance to rigorous standards. 95% organic ingredients free of synthetic additives like pesticides, weedicides, herbicides, chemical fertilizers, and dyes, and free of industrial contaminants.
Chaga mushroom
The King Of Mushrooms, Chaga fortifies the immune system to activate, stimulate and regulate. As well as supercharging immunity, it's effects are protective and supportive to the whole body, making it a revered tonic herb.
Chaga
The King Of Mushrooms, Chaga fortifies the immune system to activate, stimulate and regulate. As well as supercharging immunity, it's effects are protective and supportive to the whole body, making it a revered tonic herb.
Cordyceps mushroom
Commonly named in ‘Winter worm, summer grass”, cordyceps is traditionally used for fatigue, general weakness, improved respiratory function and improved sexual function. Our cordyceps is wildcrafted deep in the mountains of China.
Cordyceps
Commonly named in ‘Winter worm, summer grass”, cordyceps is traditionally used for fatigue, general weakness, improved respiratory function and improved sexual function. Our cordyceps is wildcrafted deep in the mountains of China.
Cracked cell wall
A low temperature process creates a highly digestible product by breaking the thick cell wall, unlocking the nutrients inside. This cracked cell wall, makes Pine Pollen more ‘bioavailable’.
Eucommia bark powder
A tonic herb used in Traditional Chinese Medicine, known as a Yang Jing used to support the skeletal, reproductive and endocrine systems. Known for its positive effects on the kidney and liver organ systems.
Fruiting body extract
What is commonly called a “mushroom”, the fruiting body is the spore-bearing reproductive structure of a fungus, where all of the medicinal properties of the mushroom can be found.
Goji
Also known as wolfberry, goji naturally assists diabetics, is rich in antioxidants and dates back thousands of years to monks obtaining greater health, vitality, longevity, energy and stamina.
Horny goat weed
Referred to as ‘Yin-Yang-Huo’ in TCM, this ancient herb is known as a ‘natural aphrodisiac’, that can tonify the kidneys whilst supporting hormonal balances and fighting oxidative stress.
Maitake mushroom
Historically an edible mushroom, now known for its immune potentiator benefits, maitake is a potent medicinal mushroom. Research has identified and commercialized a concentrated beta-glucan called D-fraction or MT-1 found in the maitake mushroom.
Pine pollen
Elevates libido, cognitive function and general vitality in both men and women. Antioxidant levels limit the effects of premature ageing, reduce inflammation and support immunity.
Pine pollen powder
Elevates libido, cognitive function and general vitality in both men and women. Antioxidant levels limit the effects of premature ageing, reduce inflammation and support immunity.
Reishi mushroom
As The Queen of Mushrooms, reishi offers powerful benefits. Reishi is immune potentiating, protecting, cleansing and strengthening, with science showing significant amounts of beneficial secondary metabolites.
Reishi
As The Queen of Mushrooms, reishi offers powerful benefits. Reishi is immune potentiating, protecting, cleansing and strengthening, with science showing significant amounts of beneficial secondary metabolites.
Shatavari powder
General and sexual tonic effective in boosting low libido. Ayurvedic medicine touts this herb ‘the wife of a thousand husbands’.
Shatavari
General and sexual tonic effective in boosting low libido. Ayurvedic medicine touts this herb ‘the wife of a thousand husbands’.
St mary's thistle
A powerful herb that helps protect and prevent damage to liver cells, and help relieve associated feelings of fatigue and tiredness. A wonderfully supportive herb used to detoxify and regenerate.
Water extracted
A hot or cold water method used to extract potent water-soluble compounds from the product. An often preferred method to alcohol extraction to preserve the active benefits.
Wild crafted
Wild, native or grown in nature, as mother earth intended. Free of harmful intervention, harnessing the unique essence of each plant.
Activated charcoal
A fine black powder made from activated coconut shells. Charcoal’s negatively charged, porous texture helps trap toxins for elimination, preventing your body from absorbing them.
Alkaline water
Is rich in alkalising compounds, including calcium, silica, potassium, magnesium, and bicarbonate with a PH level above 7.5.
Apple cider vinegar
Made from delicious organically grown apples, apple cider vinegar is unheated, unfiltered and raw, containing naturally occurring enzymes and probiotics to support digestion and wellbeing.
Almond mylk
Freshly soaked almonds, blended and strained to create a dairy-free creamy, nutty, plant based milk rich in vitamins and minerals.
Apple
An apple a day will provide for you a rich source of polyphenols, including many potent antioxidants such as quercetin and anthocyanins. Many of the nutrients found in apples are more concentrated in the skin, with red skin containing high amounts of all varieties.
Bee pollen
Pollen is collected by bees and brought back to the hive where it is packed in honeycomb cells before sustainable harvest. In its’ composition, there are around 250 highly nutritive substances, including amino acids, lipids, vitamins, macro
Beetroot
Offers a rich combination of antioxidant and anti-inflammatory pigments called betalains. These are responsible for the intense colour of a beetroot, and have been shown to offer numerous protective benefits and support of the liver’s detoxification processes.
Black pepper
These dried black berries from the pepper plant increase the bioavailability of other foods, herbs and compounds. They also contain anti-inflammatory and antibacterial compounds.
Pepper
These dried black berries from the pepper plant increase the bioavailability of other foods, herbs and compounds. They also contain anti-inflammatory and antibacterial compounds.
Peppercorn
These dried berries from the pepper plant increase the bioavailability of other foods, herbs and compounds. They also contain anti-inflammatory and antibacterial compounds.
Broccoli
Part of the cruciferous family, broccoli is high in fibre, vitamin C, calcium and is rich in antioxidants. Broccoli also boasts strong detoxification effects via a trio of phytochemicals.
Cacao powder
Honoured for its medicinal and aphrodisiacal properties, our cacao powder is unroasted and raw. Rich in antioxidants and magnesium, and a compound; Phenylethylamine (PEA), an adrenal related chemical that our brain releases when we are in love.
Cardamom
A relative of ginger, this aromatic, antioxidant and anti-inflammatory seed has been used for thousands of years in ancient medical traditions treating gastrointestinal disorders and other diseases.
Carrot
The eye health benefits of carrots go beyond an urban myth. The brightly coloured substance named after the generous amounts found in a carrot, carotenoids, contains two significant antioxidant compounds; lutein and beta
Cayenne
Cayenne is valued by many herbalists as one of the most potent herbs in the plant kingdom. It works not only to stimulate the cardiac and circulatory system, but also greatly benefits the digestive system. Studies reviewing the effect of Cayenne on dyspepsia found significant reductions in pain and discomfort, perhaps due to its ability to increase the production of gastric juices. An antioxidant rich herb, Cayenne is a very high source of vitamin C, beta carotene, lutein and selenium.
Celery
A high fibre relative of parsley loaded with antioxidants, enzymes, essential vitamins and minerals such as Vitamin B6, K, C and folate.
Celtic sea salt
Natural, unrefined salt that is high in minerals, processed using traditional celtic methods. It is alkalising to the body, and provides an electrolyte balance.
Chia seeds
A member of the mint family, chia originates from the South Americas where they were a staple part of Mayan and Aztec diets. The outer layer of the seeds are rich in soluble fibre which when mixed with water or stomach juices, forms a gel which slows the digestion of carbohydrates and balances blood sugar levels. This soluble fiber has the additional benefit of cleansing and soothing the digestive tract..One of the richest plant sources of Omega 3, chia seeds also help to lubricate joints, reduce inflammation and hydrate the cell membranes.
Cilk rose extract
A liquid extract from fresh certified organic roses. Created with care, via cold pressing and steam distilling, preserving the deliciate and therapeutic properties of rose.
Cinnamon
A sweet, woody spice used to warm and soothe. Rich in manganese, the trace mineral assisting sex hormones, the formation of strong tissue and bones. Cinnamon metabolises fat and carbohydrates, while sweetening your creations.
Cinnamon peel
A sweet, woody spice used to warm and soothe. Rich in manganese, the trace mineral assisting sex hormones, the formation of strong tissue and bones. Cinnamon metabolises fat and carbohydrates, while sweetening your creations.
Cinnamon husk
A sweet, woody spice used to warm and soothe. Rich in manganese, the trace mineral assisting sex hormones, the formation of strong tissue and bones. Cinnamon metabolises fat and carbohydrates, while sweetening your creations.
Clove
One of the highest antioxidants found in nature, clove buds contain antifungal, anaesthetic, antimicrobial, antifungal, antiseptic, antiviral, aphrodisiac, and stimulating properties. It is used to treat a wide variety of both topical and internal health conditions.
Coconut mylk
A highly nutritious dairy milk alternative abundant in soluble fibre, electrolytes, minerals, fats, and vitamins. Coconuts possess medium chain fatty acids, which are burned with ease by the body as fuel.
Coriander
This zesty herb is rich in fibre, calcium, vitamin C, K, potassium and phosphorous. Coriander promotes liver and bowel functions, while assisting healthy blood sugar levels.
Coriander seeds
Coriander seeds are rich in antioxidant vitamin C and are an excellent source of minerals zinc, potassium, manganese, calcium and iron. Their essential oils offer digestive, carminative, and anti-flatulent properties.
Coriander seed
Coriander seeds are rich in antioxidant vitamin C and are an excellent source of minerals zinc, potassium, manganese, calcium and iron. Their essential oils offer digestive, carminative, and anti-flatulent properties.
Cos lettuce
Rich in chlorophyll as with most greens, Cos is also an excellent source of the antioxidants beta-carotene and vitamin C. The substantial folic acid content is crucial to the body for reducing homocysteine, a naturally occurring amino acid which is associated with numerous disease states.
Cucumber
This deliciously cooling and hydrating vegetable is high in water and fibre, promoting healthy digestion and balanced hydration. Whilst containing 95% water, it still provides the body with vitamins B1, B5, B7, K, while soothing and assisting detoxification.
Dandelion
This wild weed offers detoxifying benefits to the liver, gallbladder and kidneys. A natural diuretic, the leaves of dandelion are a traditional remedy for fluid retention. Stimulating effects on the gallbladder improves the flow of bile, our body’s fat metaboliser and an essential component of the detoxification pathways through the liver.
Dates
This traditionally cleansing naturally sweet stone fruit grown on the date palm provides a good source of carbohydrate, and is rich in tannins, antioxidants, minerals and vitamins.
Lemon
Rich in flavonoids, antioxidants and vitamins C, B6, A, E, and minerals; potassium, manganese and copper. Lemon is used to treat poor digestion, inflammation and bacterial infections. It acts as a cleansing agent and a blood purifier.
Lemon peel
Rich in flavonoids, antioxidants and vitamins C, B6, A, E, and minerals; potassium, manganese and copper. Lemon is used to treat poor digestion, inflammation and bacterial infections. It acts as a cleansing agent and a blood purifier.
Lemon juice
Lemon juice stimulates the release of bile and digestive enzymes and despite their acidic taste, lemons have an alkalising effect on our internal pH levels. Notoriously high in Vitamin C, one of nature’s key water-soluble anti-oxidants which protects our cells from free-radical damage. Consuming lemon juice in warm water further assists digestion by stimulating peristalsis, the continual wave-like movement of our intestine which moves things along nicely.
Lime juice
Bursting with vitamin C and antioxidants like its’ relative lemon, lime water can rejuvenate skin, improve digestion, boost immunity, and possesses anti-inflammatory properties.
Mango
The fleshy summer time fruit favourite, belonging to the flowering plant genus Mangifera. Mango’s tropical sweetness makes it the king of all fruits, while offering a fibre rich, abundance of vitamins such as A, E, C K, B’s, and minerals; potassium and magnesium.
Mint
Is a wonderful digestive aid, soothing an upset stomach or indigestion. Medicinally used for thousands of years, it can also treat nausea, soothe headaches and various pains in the body.
Moringa
Moringa olifeira, also known as drumstick tree or horseradish tree, is a plant very rich in healthy antioxidants and bioactive plant compounds. Revered for thousands of years in traditional herbal medicines.
Nutmeg
A delicately sweet spice that promotes digestion, this antibacterial seed contains pain relieving properties, brain boosting compounds, and is high in magnesium, which stimulates the release of serotonin.
Orange
The most bountiful of the citrus fruits, orange is loaded with vitamin C, B1, B2, B3, phytonutrients, folate, and fibre. This bright citrus builds immunity and protects the cells from oxidative damage.
Parsley
Parsley contains many flavonoid antioxidants which provide cell protection from free radical damage, along with diuretic properties which assist the kidneys to cleanse, relieve bloating, assist weight-loss, while removing heavy metals and toxins from the body.
Puerrh
A variety of distinctly tasting fermented tea produced in Yunnan, China. Revered in Chinese herbal medicine for its detoxifying, antioxidant, weight-loss and immune boosting qualities.
Rooibos
Native to South Africa, red bush or rooibos (pronounced roy-bos) is a deliciously healing, caffeine free, antioxidant rich herbal tea option. High in minerals, it also is known to have a calming effect, while improving skin quality.
Rose water
Created with a steaming or distillation process, capturing the unique and divine essence of rose. Rose contains astringent like qualities, is rich in antioxidants, making it a beautiful anti-aging liquid to both apply topically to keep skin young and tones, as well as drink internally.
She oak
A powerful bush flower essence to overcome female imbalances and assist women to find overall joy and a sense of wellbeing in life.
Spinach
Researchers have identified numerous flavonoids and phytochemicals in spinach which offer a host of anti-inflammatory and anti-cancer protective qualities. Spinach offers calcium, magnesium, manganese and vitamin K- making it a fantastic source of bone-supporting nutrients. With good amounts of beta carotene, vitamin E, zinc and selenium, this tasty green number offers the whole shebang of antioxidant protectants. Omega-3’s are plentiful, reducing inflammation and promoting lustrous skin, and fibre tops of the mix to help remove toxins from the digestive tract.
Stevia
Human use of Stevia originates in South America, and it has been used extensively by the Guarani people in Paraguay and Brazil for more than 1,500 years to sweeten medicines, teas and ‘treats’. With up to 300 times the sweetness of of sugar and negligible effect on blood glucose levels stevia is fast becoming a an integral part of a health promoting diet.
The beauty chef hydration
A probiotic blend to hydrate, replenish and restore. Ingredients- Flora Culture Plus Blend™ (certified organic coconut water powder, aloe vera powder, lemon myrtle powder, lactobacillus acidophilus, l. casei, l. plantarum, l. bulgaricus, l. fermanti, bifidobacterium lactis, b. bifidum, saccharomyces cerevisiae), glycerol (422) (derived from sustainable palm).
Turmeric
Nature’s wondrous root, used for thousands of years in ayurvedic medicine to treat a plethora of ailments. Its active compound, curcumin, boasts highly anti-inflammatory properties, relieving pain in the body, boosting immunity and improving digestive function.
Vanilla
The most pleasant smelling and tasting antioxidant on earth, vanilla can soothe inflammation and anxiety, while adding a natural sugar free sweetness to your creations.
Slippery elm
This super silky mucilaginous powdered bark, from the inner bark of the slippery elm tree, coats the lining of the digestive tract helping you to find ease with bowel functions. It is a demulcent, which has been used for over centuries to treat upper respiratory
Marshmallow root
A soothing demulcent herb, this wild weed is used to ease the irritation and pain of reflux and ulcers. It also greatly benefits inflammatory irritable bowel disease and constipation.
Mint essential oil
Peppermint is a classic digestive aid and carminative. It is also rich in antioxidants and has been shown in numerous studies to have significant antibacterial, fungicidal and insecticidal properties- useful against many common bacterial pathogens and candida.
Peppermint
Peppermint is a classic digestive aid and carminative. It is also rich in antioxidants and has been shown in numerous studies to have significant antibacterial, fungicidal and insecticidal properties- useful against many common bacterial pathogens and candida.
Banana
Whilst they are notorious for having high potassium; essential for blood pressure regulation and cardiovascular health. Regular consumption of bananas can also play a protective and balancing role in digestive wellness. An anti-ulcer action in the stomach is attributed to the banana’s ability to increase the secretion of protective mucous from the stomach lining and natural antibacterial chemicals to help remove potential sources of trouble. In the intestines, the fructooligosaccharides found in bananas provide food for our friendly bacteria, thus helping to increase the population and offer a diverse range of related health benefits stretching beyond digestive balance including immune regulation and enhanced calcium absorption.
Coconut yoghurt
A superb dairy-free probiotic yoghurt made from the fermentation of nutritious coconut milk. Beneficial bacteria are plentiful, as is fibre, medium chain fatty acids, lauric acid and minerals; calcium and potassium.
Chlorella
Chlorella has been touted as the perfect whole food. Aside from being a complete protein and containing all the B vitamins, vitamin C, vitamin E, and the major minerals (with zinc and iron in amounts large enough to be considered supplementary), it has been found to improve the immune system, improve digestion, detoxify the body, accelerate healing, protect against radiation and aid in the prevention of degenerative diseases.
Vegan probiotics
A unique non-dairy formulation of fermented whole foods, containing both prebiotics and probiotics. Containing billions of beneficial bacteria to maintain a healthy digestive system. Certified organic, raw and full of active, organic living strains.
Chamomile
Chamomile is not only prized for its unique honeycomb/apple flavour, but for its ability to calm the central nervous system, soothe the intestinal wall linings, relieve inflammation, and prevent bacterial and microbial infections, such as colds and flus.
Aloe vera
Dubbed the “Plant of Immortality” by the Egyptians, and ‘Wand of the Heaven’ by Native Americans, this spiky succulent not only soothes sunburn, but also eases digestive complaints, relieves arthritis symptoms, promotes healthy teeth and gums and calms may skin irritations and conditions.
Coconut water
Coconut water is one of the highest natural sources of electrolytes with sodium, magnesium and fifteen times more potassium than a banana.The water is reputed to be identical to human blood plasma, making it a universal donor.
Spirulina
Spirulinas’ predigested protein provides building material soon after ingestion, without the energy-draining side effects of meat protein; its mucopolysaccharides relax and strengthen connective tissue while reducing the possibility of inflammation; its simple carbohydrates yield immediate yet sustained energy; its GLA fatty acids improve hormonal balance; and its protein-bonded vitamins and minerals, as found in all whole foods, assimilate better than the synthetic variety.
Alfalfa
First discovered by the Arabs who dubbed the name alfalfa meaning “father of all foods.” Used as a source of commercial chlorophyll and carotene, alfalfa alkalizes and detoxifies the body, especially the liver. Chinese healers use alfalfa to treat kidney stones and to relieve fluid retention and swelling.
Andrographis
A herb used widely in Traditional Chinese Medicine and Ayurveda, Andrographis has both liver restorative qualities and immune stimulating factors. Deemed the ‘Indian Echinacea’ it is used in acute infections and the common cold.
Aniseed
It is the high amount of essential oils that provide help with digestive problems such as flatulence, spasms and colic in infants. Anti-microbial properties target candida and parasites.
Star anise
It is the high amount of essential oils that provide help with digestive problems such as flatulence, spasms and colic in infants. Anti-microbial properties target candida and parasites.
Damiana
Used traditionally by Mayan Indians, Damiana works as a nervine tonic, mildly stimulating and boosting mood as well as libido. These aphrodisiac properties have been recorded for centuries and with damiana working to both relax and gently stimulate it makes perfect sense.
Dandelion leaf
An effective diuretic and mild choleretic (stimulates bile production), the leaf of dandelion is useful for reducing fluid retention and enhancing liver function.
Dandelion root
Traditionally used in cases of liver insufficiency, dandelion root has bitter and mild laxative properties. It stimulates the production and release of bile, thus assisting the excretion of fat-soluble toxins.
Echinacea
A Native American Indians snake bite treatment, this household name has now been supported by numerous clinical trials for its’ immune enhancing actions. Particularly effective in preventing and reducing the severity and length of acute infections. Echinacea has also been found to have strong antioxidant and heavy metal chelating constituents.
Elder
The berries and leaves are both used for common colds and flus, sinusitis, hay fever.Possessing antiviral, immune enhancing and antioxidant properties.
Fennel
Traditionally used as a carminative in the treatment of colic, flatulence and IBS. The seeds are coated with sugar in Indian cuisine and chewed following a meal to ease digestion. Used in breastfeeding, fennel is an affective galactagogue, stimulating the production and release of breast milk.
Goji berries
Also known as wolfberry, goji naturally assists diabetics, is rich in antioxidants and dates back thousands of years to monks obtaining greater health, vitality, longevity, energy and stamina.
Green tea
Dating back 5000 years, the leaves of Camellia Sinensis are second only to water as the world’s most popular beverage. Numerous studies have demonstrated anti-carcinogenic and antioxidant properties. Green tea is used as a neuroprotective, both before and after toxicity as well as in cased of heavy metal poisoning. Containing approximately 3% caffeine and is rich in polyphenols - the interaction between the two attributed to Green tea’s ‘thermogenic’ (fat burning) effect.
Hops
Traditionally used to add the bitter quality to beer. Native American use as a hypnotic oestrogenic… female pickers often began to menstruate 2 days after beginning to pick hops. Enough beer can produce these effects. Sedative, relaxant, antispasmodic.
Lavender
Used as an antibacterial and antimicrobial agent in hospitals of ancient civilizations and again in WW1, common lavender oil is highly effective in first aid.Taken internally as a tea/ tonic (not essential oil), lavender has sedative and anxiolytic properties making it useful for insomnia, nervous bellies (especially Irritable Bowel Syndrome) and mild anxiety.
Lemon balm
The Middle ages used as a sedative and the ancient Greek & Romans used for wound healing. A mood enhancer, lemon balm has calming and anxiety-reducing properties. Digestive upsets related to nervousness often find relief with Lemon Balm, as do some cases of colic.
Lemon myrtle
With a higher antimicrobial activity than Tea Tree and Eucalyptus, Australia’s yellow-blossomed lemon myrtle is revealing significant potential in the prevention and treatment of infection. Historically used as a bush food, lemon myrtle is now commonly seen in aromatherapy products due to the citrus aromas and antiseptic properties. The oil has been shown to be effective against a range of micro-organisms including salmonella, clostridium and pseudomonas. The inclusion of lemon balm in foods and medicine as an antimicrobial and antifungal agent offers protective and cleansing properties.
Passionflower
This beautiful flowering vine is used for the gentle treatment of anxiety, insomnia and irritability.
Pau d’arco
This South American native has demonstrated immune enhancing, anti-tumour and anti-fungal properties. Intestinal parasites and candida are particularly sensitive to this potent herb.
Raspberry leaf
Historically used as a tonic to prepare the uterus for labour, raspberry leaf is also a rich source of vitamin C and flavonoids including; rutin and quercetin.
Red clover
A traditional ‘blood cleanser’, antioxidant rich red clover is used in skin conditions including psoriasis, eczema and rashes. It has a mild oestrogenic activity and some studies correlate a reducing breast and prostate cancer risk.
Rosehip
A potent source of vitamin C, rosehips are a great addition to any antioxidant blend. Research has found anti-inflammatory and astringent properties in rosehips, making it useful in the treatment of gastritis and diarrhea.
Skullcap
Skullcap is revered for its neuromuscular benefits, making it a useful insomnia and anxiety remedy. A relative of mint, it also enhances antioxidant activity in the liver, and can help to neutralise poisonous substances in the body.
Licorice
Translated into “sweet root”, it is up to 30-50 times as sweet as sugar. This ancient root is a demulcent that soothes irritation and inflammation, is an adaptogenic stress remedy and an effective expectorant which helps rid cold or flu symptoms.
Red rose petals
Rose petals are revitalising for the skin, thanks to their antibacterial, antioxidant and inflammatory properties. Additionally, Vitamin A and E help to promote collagen production in the skin.
Cats claw
This thousand year old herb adopted by Amazonians, supports the immune system by targeting white blood cells, promotes a healthy digestive tract and contains powerful antioxidant and detoxifying properties.
Olive leaf
A symbol of heavenly power to the ancient Egyptians, and the tree if life in the bible, olive leaf through the ages has been used to treat high blood pressure, heart flow and arterial health. It is five times more antioxidant potency than vitamin C and is highly antimicrobial warding off microbes and invading organisms.
Yerba mate
A south American favourite, yerba mate is made from the leaves and twigs of the Ilex paraguariensis plant. With stimulating Xanthines; caffeine and theobromine, mental focus and energy levels will increase, whilst antioxidants and amino acids nourish the body.
Calendula
A most impressive flower, the marigold possesses powerful, almost magical healing abilities. It is richin a variety of organic compounds, including glycosides, saponins, and other powerful anti-inflammatory and antioxidant compounds.Internally and topically, the extract can promote rapid healing.
Horsetail
Cited as possibly the most abundant source of silica in the plant kingdom,horsetail treats brittle hair, nails, teeth and bones. This root can strengthen and protect many parts of the body, due to its anti-inflammatory, antibacterial, antimicrobial, antioxidant, coagulant, demulcent, diuretic and astringent activity.
Schisandra
Stimulates phase 1 and 2 liver detoxification while protecting and restoring the liver. Antioxidant and adaptogenic qualities improving ones physical, mental and exercise performance.
Rhodiola
Adaptogen, antioxidant and general tonic to improve physical and mental performance. Specifically useful in supporting the body through chronic fatigue.
Rhodiola powder
Adaptogen, antioxidant and general tonic to improve physical and mental performance. Specifically useful in supporting the body through chronic fatigue.
Tulsi
Valued in India for thousands of years and most recognised for its immuno-modulating, adaptogenic and anti-allergic actions to help your body adapt to mental, emotional and physical stress whilst boosting your immunity.
Triphala
A triad of Ayurvedic herbs to cleanse the colon; flushing toxins from the body while promoting correct liver function.
Triphala extract
A triad of Ayurvedic herbs to cleanse the colon; flushing toxins from the body while promoting correct liver function.
Triphala powder
A triad of Ayurvedic herbs to cleanse the colon; flushing toxins from the body while promoting correct liver function.
Tahini
A paste made from sesame seeds and a staple in many cuisines. It's vegan, gluten-free and possesses a nutty flavour. Tahini is rich in healthy fats and it's a good source of protein and minerals.
Oats
A traditional nervine tonic, the greens of oats are frequently used for the treatment of anxiety, insomnia and mild depression. Consumed as a food, oats offer an almost ‘Superfood’ profile with significant amounts of B vitamins, protein, fat, minerals and cholesterol reducing beta-glucan fibre.
Elderflower
The berries and leaves are both used for common colds, flus, sinusitis and hay fever. Possessing antiviral, immune enhancing and antioxidant properties, the Elder plant has also traditionally been used to treat catarrhal deafness.
Siberian ginseng
Adaptogenic action enhances resistance to various bodily stressors. Regular use can restore vigour, improve memory and increase longevity. A gently energising herb to aid convalescence.
Lemongrass
Lemongrass is a fragrant plant, commonly used in teas and tisanes that can be used to treat a variety of ailments. These include; gastrointestinal infections, fever, anxiety, muscle spasms, pain, and respiratory conditions.
Hibiscus
This beautiful ruby red flower, also known as Rosella, has been used for centuries as a medicinal remedy to improve heart and blood health, regulate high blood pressure and relieve fluid retention. Additionally, it is known to cure the painful urinary condition, cystitis whilst being a rich source of antioxidant, Vitamin C.
Cleavers
Regarded as a valuable cleansing and healing tonic, it provides a soothing and antioxidant effect on a variety of skin conditions such as psoriasis, eczema, dermatitis and rosacea. Its astringent, antiseptic, diuretic and lymphatic actions, allow this botanical to work its healing magic.
Tribulus
General tonic and aphrodisiac; enhancing physical, emotional, mental and sexual performance.
Rehmannia
A yin-balancing Chinese tonic herb— Rehmannia provides adrenal and nervous system support, enhances circulation and relieves blood sugar irregularities.
Silica
A vital trace mineral required by the body for strong and flexible joints, glowing skin and strong bones.
Panax ginseng
Holds the ability to strengthen the body’s adaptation to mental, emotional and physical stressors. Enhances energy and alertness.
Shilajit
A comprehensive body-strengthening tonic. Anti-ageing, tissue regenerating, energy promoting, blood purifying, libido enhancing and bone strengthening.
Black eyed susan
For people who are impatient or always 'on the go'. These people are continually rushing and their lives are always overflowing with commitments. This Essence enables these people to slow down, to reach that still centre within and find calmness and inner guidance.
Kangaroo paw
This Essence is for people who are 'green' and socially inept. They do not know how to properly interact with other people. They can be very insensitive because they are so focused on themselves that they miss the cues and needs of other people around them. They can be very self centred.
Brazilian quartz
Tiredness, fatigue, low energy; weak energetic connection to the Earth; toxic or inharmonious energies in the aura; feeling out of touch with one or more aspects of self (physical, emotional, mental, spiritual), as though they were operating in different time zones; chakra out of alignment with each other. Healing Qualities - the essence of cleansing white light; energizes and synchronizes the subtle bodies, the chakras, and the physical body with the Earth's natural vibration.
Diamond
Life experience characterized by struggle; lack of clarity about the future; acting from a confused sense of what one is supposed to do; inability to make commitments; attached to personal will, to how "I" want it to be. Healing Qualities - brings clarity to the 6th chakra; harmonizes Divine and personal will; helps us activate personal will in its highest form; strengthens our ability to act in alignment with our Divine purpose.
Sapphire
Feeling unsupported for being on the Earth; unaware of life purpose; lack of inspiration and commitment; feeling out of touch and out of place; unwilling or unable to take responsibility for why one has incarnated. Healing Qualities - strengthens devotion and commitment to Divine purpose; promotes loyalty and responsibility to one's true work on the planet; helps us connect to the energetic support we need to do what we came here to do.
Fringed violet
For treating damage to the aura where there has been shock, grief or distress e.g. from abuse or assault. This remedy maintains psychic protection and is excellent for people who are drained by others or those who unconsciously absorb the physical and emotional imbalances of others. It releases shock from the body. When used in combination with Flannel Flower or Wisteria it is beneficial for those who have suffered abuse.
Boronia
This is the Essence for resolving obsessions - thoughts, events, things or ideas which are stuck. It leads to clarity and focus. It combines wonderfully with Bottlebrush for breaking habits and addictions and for dealing with an ended relationship when there is pining for the other person. It also enhances focus for creative visualisation.
Citrine
Mental confusion and distortion; lack of mental clarity and concentration; mental forces dominating the physical and emotional aspects of life; difficulty determining what is in one's highest good; closed to higher sources of wisdom and inner knowing. Healing Qualities - harmonizes the mental body with higher spiritual laws; increases access to Divine intelligence; amplifies qualities of concentration, centering and rational mind.
Gold
Low self-esteem; weak sense of personal identity; little or no confidence in one's ability to create; weak or uninspired masculine energies; difficulty manifesting wants and needs into physical reality; comparing one's accomplishments to others. Healing Qualities - helps us access and express the highest aspects of our personal identity; brings strength and balance to the 3rd chakra; helps us tap into our inner truth, joy and wisdom as sources for our creative power.
Lapis lazuli
Unable to hear or understand guidance and information from higher sources; difficulty communicating clearly with others, especially about information that one has received from these sources; overwhelmed by the amount of information coming in. Healing Qualities - opens and clears channels of communication in the 5th chakra; amplifies the ability to hear and understand information from physical and nonphysical sources at the same time; clears confusion between hearing and knowing.
Fluorite
Congestion, constriction, or stagnation of energy on any or all levels; rigidity, inflexibility; difficulty manifesting thoughts into action; hard to move one's focus from one area to another. Healing Qualities - the "break up" elixir; increases the circulation of energy in the physical body by breaking up blockages in the etheric body; promotes flexibility on all levels.
Kunzite
Feelings of guilt and embarrassment concerning one's past actions; out of touch with one's angelic presence; lack of awareness of the angelic love, guidance, and support that is available; heart closed to the flow of spiritual love coming into the body. Healing Qualities - opens the heart to an awareness of one's angelic presence; helps one experience the spiritual love of the angelic kingdom and integrate it into the physical body.
Moonstone
Heightened psychic sensitivity during menstruation; touchy, edgy, over reactive; emotional energy blocked and difficult to express in a clear way; lack of sensitivity and intuitive awareness in men and women; hard edged persona. Healing Qualities - cleanses and circulates energy in the emotional body; increases feminine energy aspects of receptivity and intuition in women and men; balances and focuses the psychic forces during menses.
Five corners
Resolves low self-esteem, lack of confidence and diminished self-love. This tall, proud shrub gets its name from its fruit which has five corners – and this corresponds with the anatomical position of a body with arms and legs spread, and the fifth point being the head. This Essence allows the life force to flow through to these five centres. When this happens a person feels good and strong in themselves, and they feel their own love and beauty. In the negative mode, the person will appear crushed and 'held in'.
Bloodstone
Energetic stagnation and constipation; weak circulation of physical and emotional energy in the lower chakras and organs of the body; tendency to express emotional negativity; lacking emotional sensitivity and sympathy towards others. Healing Qualities - strengthens one's connection to the Earth; brings a stronger flow of Earth energy into the 1st and 2nd chakras; stimulates the release of emotional energies that have been stuck in the lower chakras; rebalances these energy centres after trauma or emotional upset.
Malachite
Weak energetic connection to the physical world; forward movement in life held up because of a lack of grounding; physical, emotional, mental, and spiritual aspects of self working at cross-purposes with each other. Healing Qualities - the primary grounding essence in our system; helps align the physical, emotional, mental, and spiritual levels of our being in a grounded and cohesive way; supports the unity of one's being in all circumstances.
Paw paw
For the assimilation and integration of new ideas and information, especially where there is a tendency to feel overwhelmed by the quality and quantity of that information. A feature of this plant is its very narrow stem which, at the top, branches into a mass of foliage to bear large and ponderous fruits. This Essence should be used when one is unable to solve a problem. It will activate the Higher Self, where we have the answer to all our problems. It will ease the burden of problems as it activates the intuitive processes to provide solutions.
Silver princess
This Essence brings about an awareness of one's life direction. Though it may not always reveal to a person their full life plan, it will aid people who are at crossroads, helping to show them what their next step is. It helps give them an understanding of that direction. This Essence is also excellent when one has reached an important goal and yet one is left feeling very flat, thinking 'is this all there is'. In this case, it gives one a glimpse or a sense of what is next and allows one to enjoy the journey whilst striving for the goal.
Ruby
Unresolved survival issues blocking energy flow between the Earth and the 1st chakra; constipation of energies in the lower chakras and organs of the body; ambivalence about being present in the physical body; tendency to disconnect from the body during times of chaos and upheaval. Healing Qualities - energizes and balances the 1st chakra and supports the ability to ground spiritual energy completely into the physical body; increases the upward flow of nurturing Earth energy to all chakras and improves circulation throughout the body.
Smoky quartz
Ungrounded; agitated, disassociated from the physical body; body feels out of synch with the surrounding environment; detoxification happening at too rapid a pace for the physical body to keep up with; jet lag. Healing Qualities - grounding and calming; regulates and stabilizes the detoxification of unwanted energies from the physical, emotional and mental bodies; synchronizes body energy with Earth energy.
Sundew
This Essence is for people who are vague and indecisive and do not pay attention to detail. For those who tend to 'split off' easily, especially when there is work to be done. This Essence will keep them focused in the present and reduces procrastination. It is for those who tend to be vague, dreamy or drawn to drugs. This carnivorous plant is found in damp, boggy areas and has a crimson, 'earth-hugging' base. It sends up a tall stem to which delicate little flowers are attached.
Red lily
Red Lily is the same flower as the Sacred Lotus in the Buddhist tradition. It is for spirituality and connection to God in a grounded and centred way, allowing a person to have a wholeness to their spirituality by also realising the need to develop and maintain a balanced physical and emotional life. It has similar properties to that of Sundew for feeling scattered, not whole, vague and split, though Sundew applies to daily life whereas Red Lily is in relation to one's spirituality. I waded thigh deep in mud through a billabong teeming with leeches, turtles and snakes to pick this flower. Such is the joy of discovery.
Jadeite jade
Agitated, upset; easily pulled out of center by intense experiences; attached to drama; makes things harder or more involved than they need to be; unable to accept the way things are in the moment. Healing Qualities - a vibration of peace, balance and timeless simplicity; helps us stay centered in the moment with an awareness and acceptance of our true essence.
Moldavite
Caught up in the dualities of here or there, now or then; going out of the body for information rather than staying present to receive it; feeling separate and out of touch, especially with the higher self. Healing Qualities - connectedness; an energetic window into universal perspective; helps us stay present in the moment while accessing what we need from the higher realms to express our earthly potential.
Turquoise
Lack of reverence for the Earth; no gratitude for nature's gifts; too busy to honor the sacredness of life; taking without asking or giving something back; living a life without soul. Healing Qualities - attunes the energy field to the ancient wisdom and sacredness inherent in all of life; cleanses and deepens out connection to the soul of the Earth; helps us live a life of simplicity with gratitude and reverence for All.
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Contact
If you have any questions or queries, please don’t hesitate to contact us.
General
All general enquiries
{e} gday@orchardstreet.com.au
{e}
Marketing & PR
Conscious collaborations
{e} kirsten@orchardstreet.com.au
Wholesale
All wholesale enquiries
{e} wholesale@orchardstreet.com.au
Stores
Bondi
Bronte
Paddington
Manly
Returns
Let us know
Should a product arrive damaged or not meeting your expectations of appearance, please contact us via gday@orchardstreet.com.au with a picture of the item and your order details. We will get in touch with you as soon as possible. We may ask to you to return it for a full refund, providing it is unused and in original packaging.
If you are unhappy with your purchase for any other reason please do get in touch and we’ll discuss a resolution that works for you, whether a replacement, store credit or a refund.
Privacy Policy
Effective from 20 June 2023
Contents
1. Who are we?
2. What information is covered by this Privacy Policy?
3. What personal information do we collect from you and how do we collect that information?
4. How do we use your personal information?
5. Matters specific to the internet
6. Do we use your personal information for direct marketing?
7. Sharing your data with third parties
8. Where do we transfer your personal information?
9. What are your rights in relation to your personal information?
10. Do we use CCTV?
11. How do we protect your personal information?
12. How long do we keep your personal information?
13. How do we deal with children's privacy?
14. Which version of this Privacy Policy applies?
Orchard St. is committed to protecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.
Please read the following carefully to understand our views and practices regarding your personal information.
1. Who are we?
This Privacy Policy applies to information that Orchard St. Pty Ltd, and its parent, subsidiaries and affiliate entities worldwide (individually and collectively referred to herein as "Orchard St. ", "we", "us" or "our") collects from you.
The personal information we collect is controlled by Orchard St. Pty Ltd, 137 Macpherson Street Bronte NSW 2024 (ACN registration: 168 532 885) and the relevant local corporate affiliates. For the purposes of applicable data protection laws, Orchard St. is a data controller of your personal information.
2. What information is covered by this Privacy Policy?
This Privacy Policy covers all personal information that we collect, use and process which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
3. What personal information do we collect from you and how do we collect that information?
The types of personal information we may collect, and hold vary depending on the nature of our interaction with you and may include: identifying and contact information such as your name, postal and email address, telephone number, gender, date of birth and title; payment information; information ascertained about you from social media such as your profile picture, likes, location and friend list; geo-location details when using one of our mobile applications; product preferences and other information.
We may collect your personal information in a number of ways including when you:
visit our website and register an account with us and/or purchase products through our website; visit one of our Orchard St. retail stores or counters, including if you register an account with us in store; or correspond with us across any of our channels (e.g. messaging platforms such as text message, live chat and WhatsApp, social media and email).
We typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as payment platform providers.
4. How do we use your personal information?
Why we process your information: To provide you with information about our products and services.
How we use your information for this purpose: We process your order history to develop, market, sell or otherwise provide products, services or information to you.
We also process your name and contact details to provide you with copies of our newsletter and information about our products, store launches, partnerships and in-store events, contact you regarding service related matters, and provide you with other marketing or promotional information where we are permitted to do so in accordance with applicable laws or if you have provided consent for us to do so. We also process this information to ensure that we do not contact you for direct marketing purposes if you have asked us not to.
Based on the following justification: Using your personal information in this way is necessary for us to perform our contractual obligations to you. It is also in our legitimate interests to provide you with the best possible customer experience online and in store.
Why we process your information: To process your payments and protect you against fraudulent transactions.
How we use your information for this purpose: We process your personal information including your payment details (credit card, debit card and/or other payment details) to fulfil your purchase orders for our products, services and/or gift cards.
We also process this information to keep your payment details safe and protect you against fraudulent transactions. We process details of your device when you shop on our website to enable us to detect any fraudulent transactions or suspicious purchasing activity.
Based on the following justification: It is in our legitimate interests to process personal information to keep payments secure and necessary for the performance of our contract with you. Providing us with certain personal information is voluntary but we may not be able to process your order and send you the required order acknowledgement and shipping confirmation e-mails if you do not provide us with certain requested information.
Why we process your information: To provide you with products and services that you have purchased from us.
How we use your information for this purpose: We may need to use your name and contact details to perform our obligations under a contract with you (e.g. where you have purchased a product or service from us, like a hand cream or a facial treatment).
Based on the following justification: It is necessary for us to process your personal information in this way for us to perform our statutory and/or contractual obligations to you.
Together with non-personal information, like what products are sold we may also use information for our internal marketing analysis and demographic studies, to analyse, profile and monitor customer patterns so we can consistently improve our products. This means that we can offer more personalised and integrated shopping and interactive experiences to our customers across all our channels.
Based on the following justification: It is in our legitimate interests to develop our products and market the right products to you.
Why we process your information: To assess the online activities of our website users.
How we use your information for this purpose: We process information collected by our websites automatically and through cookies and other technologies to assess the activities of our users, to measure the interest in and use of our website and communications, and to customise the website and our communications with you. We do this on both an individual basis and in the aggregate. Please see the section titled 'Matters specific to the Internet' for more detail.
Based on the following justification: It is in our legitimate interests to process personal information using cookies and other technologies that we need to use to run our website. Where required by applicable law, we will ask for your consent to the use of cookies that aren't necessary to run our website.
Why we process your information: To understand and analyse our sales, your needs and preferences.
How we use your information for this purpose: We may use your information such as your geographical location to help us conduct focused market research (such as surveys) based on trends and common factors so that we develop, enhance, market and provide products and services to meet your individual needs.
Based on the following justification: It is in our legitimate interests to process personal information to develop, enhance, market and provide products and services to you.
Why we process your information: To understand your preferences based on information included in your Orchard St. profile (completed online, in-store or at one of our counters) or in other communications you send to Orchard St. .
How we use your information for this purpose: We process your information in this way to better understand you, to maintain, update and service your account with us.
This processing also allows us to conduct internal administrative activities, research, analytics, planning and project development.
Based on the following justification: It is in our legitimate interests to process personal information so that we can better provide our products to you.
Why we process your information: To process exchanges or returns.
How we use your information for this purpose: We process your personal information to perform our obligations under our contract with you.
Based on the following justification: It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.
Why we process your information: To respond to requests or complaints.
How we use your information for this purpose: If you contact Orchard St. by email or phone, or in person at a store or counter, Orchard St. will collect your personal information and use this to identify you as a customer, help with your query, process your order, process payments, deliver products and services, update our records and to generally manage your account with us under our terms with you.
Based on the following justification: It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.
Why we process your information: To ensure the security and integrity of Orchard St. resources, including the website.
How we use your information for this purpose: Orchard St. will process personal information to assess and enhance the security and reliability of our remote and electronic resources, including analysis of information collected during technological development, and program enhancements.
Based on the following justification: We process your personal information in an effort to provide safe, reliable access to our goods and services.
Why we process your information: To assess or ensure compliance with applicable laws, regulations, and policies.
How we use your information for this purpose: We may process your personal information to audit, confirm, and document compliance with legal, administrative, industry, and ethical standards, including Orchard St. ’s policies and procedures, code of conduct, and corporate responsibility initiatives.
Based on the following justification: We process your personal information to obey laws and regulations, to enforce internal policies, and to prevent and detect fraud and other practices that undermine Orchard St. ’s commitment to fair and ethical conduct.
5. Matters specific to the internet
Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application. If your browser is set up to accept cookies, when you visit our website, we may use cookies, pixel tags and other technologies to automatically collect the following information:
technical information, including your IP address (a number assigned to your computer when you register with an Internet Service Provider), your login information, browser type and version, domain name, details of any website which has referred you to our website, device identifier, your location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and errors; information about your visit, including the websites you visit before and after our website and products you viewed, purchased or searched for; and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
Orchard St. uses cookies and similar technologies to track and collect information about which parts of Orchard St. 's website and newsletter (including links to other websites) are visited by you. Cookies also allow Orchard St. to recognise your computer while you are on Orchard St. 's website, and to send you to the country of origin and language you selected on your first visit to Orchard St. 's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We may also use this information to personalise our communications with you, tailor the information appearing on your site to personalise your experience with Orchard St. . We also use this information to maintain and improve the site, application and our services.
The types of cookies and similar technologies we use:
Strictly necessary cookies that are required for the operation of our website, such as cookies that enable you to log into your account or make purchases, or cookies that enable us to comply with the law (for example, to keep your information safe). We would not be able to operate our website without using "strictly necessary" cookies.
Performance cookies which recognise and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that personally identifies a visitor. We only use such information to improve our website. This information helps us to find out how well the website is working and highlights where it can be improved.
Functionality cookies which are used to recognise when you return to our website and assist us to personalise your content and website experience by remembering your preferences. These cookies are also used to provide services you have asked for (such as watching a video). By using our website, you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see below).
Targeting cookies and web beacons/tracking pixels which are used to record your visit to our website, the pages you have visited and the links you have followed. These cookies and tracking pixels are used by operators of third-party advertising networks such as Google and Facebook to advertise relevant products to you on the internet, based on the products and categories you looked at or purchased on our website. Our website currently uses tracking pixels with third parties such as Google and Facebook for marketing and remarketing purposes. This technology allows those third parties to collect information when you access our website, including the products on our website you have viewed, whether you have made a purchase and, if you make a purchase, the details of the transaction including products bought and amount of the sale. The third-party providers are able to identify specific users of their platforms through the ID number used in their tracking pixels. This information allows those providers to tailor what marketing material you are shown through those platforms and when browsing the internet. We also receive aggregated reports from those third parties in relation to our advertising campaigns, including de-identified information about the number of users who were shown our advertising campaigns and subsequently purchased our products. These reports use aggregated information and do not allow Orchard St. to identify specific individuals from those transactions. If you do not want to allow such information sharing between Orchard St. and those third party advertising networks by using targeting cookies and tracking pixels on your device, you can deactivate targeting cookies and tracking pixels through your user settings in your internet browser or in the respective third party platforms directly.
We also use third party cookies of suppliers who set their own cookies or similar technologies on our website with our permission to improve customer experience and offer additional functionality.
This website utilises the online advertising programs from various third-party providers from time to time, such as “Google Ads” and associated conversion tracking cookies may be set on the user’s browser. The information collected by the conversion cookies are used by such third-party providers to provide information such as conversion statistics to clients such as Orchard St. who have opted-in for conversion tracking. It is possible for Orchard St. to identify from this information when a particular individual website visitor completes an event (such as making a purchase) after interacting with our ads on those platforms. If you do not want to allow these cookies on your device, you may be able to deactivate them through your user settings in your internet browser, for example you can deactivate the Google conversion-tracking cookie through your user settings in your internet browser.
We also use Google Ads remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us you can opt out using the DoubleClick opt-out page (http://www.google.com/settings/ads) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).
We also use Google Analytics to help analyse how you use our site. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our site. Google will store this information. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout
Most web browsers are set-up to initially accept cookies. If you would rather not have any of this information stored on your computer, you can configure your browser, so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section.
We inform you, where relevant, of our use of cookies and other device identifiers on arriving at our site. You acknowledge and agree by continuing to use our site without managing your cookie and device choices and preferences that you consent to our cookie and device identifier settings.
6. Do we use your personal information for direct marketing?
We will only use your personal information with your consent to send you marketing materials by email, text, WhatsApp or post, depending on your marketing preferences. Our marketing communications may include the products, services and other offers of Orchard St. or of third parties who have a relationship with us.
You can opt out of receiving direct marketing from us at any time by subscribing or by contacting us via gday@orchardstreet.com.au. When we send you direct marketing communications by email or other electronic means, we'll always give you the option to unsubscribe in the message itself.
7. With which third parties do we share your personal information?
Your personal information is intended for Orchard St. but may be shared with third parties in certain circumstances:
Orchard St. 's group of companies: We may share your personal information among our group of companies to register your account with us, deliver our products, provide you with customer support, process your payments, understand your preferences, send you information about products that may be of interest to you and conduct the other activities described in this Privacy Policy.
Our service providers: We use other companies, agents and contractors to perform services on our behalf or to assist us with the provision of the Orchard St. products to you. We may share personal information with such service providers including the following:
infrastructure and IT service providers, including for email archiving, mailing, online messaging, payment/billing, booking/appointment systems, IT support desk and cloud-based services; advertising partners, including digital advertising partners such as social media sites and Google; marketing, advertising and communications agencies and information services companies; transportation and logistics providers; external auditors and advisers; and other parties to whom we are authorised or required by law to disclose information.
While providing such services, these service providers may have access to your personal information.
Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).
We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.
Third parties connected with business transfers: We may transfer your personal information to third parties relating to a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy.
Orchard St. will not sell your personal information to third parties for monetary compensation.
Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. This is the same for your use of social media sites. You should check the privacy policies of third-party websites before you submit any personal information to them.
8. Where do we transfer your personal information?
Orchard St. is currently only registered in Australia and therefore this information will only be in Australia. Unless it is by our affiliates and our service providers.
9. What are your rights in relation to your personal information?
You have the following rights available to you in respect of the personal information we hold about you:
Access. You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.
Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge.
This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to gday@orchardstreet.com.au.
Orchard St. will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information which is inaccurate or out of date. In some circumstances and in accordance with applicable privacy laws, we may not permit you access to your personal information, or may refuse to correct your personal information, in which case we will provide you reasons for this decision. Please note that where you have withdrawn your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice) or do not provide us with the personal information we request of you, we may be unable to provide you the products or services you have requested or contact you in the future.
You also have the right to lodge a complaint with us and the local data protection authority if you believe that we have not complied with applicable data protection laws. Please advise us of your concern or complaint in writing. Your concern or complaint will be considered or investigated by us and we will respond to your complaint within a reasonable time. It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, in Australia, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further. If your complaint relates to the processing of your health information and you reside in Victoria, New South Wales or the Australian Capital Territory, you can lodge a complaint with the relevant State/Territory health complaints commissioner.
10. Do we use CCTV?
Please note that where CCTV is in operation in our stores you may be captured on CCTV and the footage stored for 28 days. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us via gday@orchardstreet.com.au
11. How do we protect your personal information?
We do several things designed to keep our data secure, including administrative, technical and physical safeguards such as firewalls and encryption measures.
While we endeavour to protect our systems, website, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
Orchard St. takes reasonable steps to:
a) make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date;
b) protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and
c) where permitted by law, destroy or permanently anonymise personal information that is no longer needed by Orchard St. .
Orchard St. 's credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Orchard St. offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
We don't usually collect unsolicited personal information. In the event we receive unsolicited personal information, we will determine if it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or anonymise that personal information as soon as practicable.
Orchard St. will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasion, we will not be able to do this. For example, we will need your address to deliver any products purchased through our website.
12. How long do we keep your personal information?
We will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.
13. How do we deal with children's privacy?
We will never knowingly collect personal information from individuals under the age of sixteen (16) years. If we become aware that a person under 16 has provided personal information to us, we will remove such personal information from our files.
14. Which version of this Privacy Policy applies?
We reserve the right to change our Privacy Policy from time to time.
To obtain a copy of the latest version of our Privacy Policy at any time, visit our website at orchardstreet.com.au.
This Privacy Policy was last updated on 12 February 2021.
Links
https://www.oaic.gov.au/privacy/your-privacy-rights/surveillance-and-monitoring/security-cameras/
Shipping
Delivery of your order
Australian orders will be sent from our warehouse within 2 business days, via Australia Post.
Mother's Day Cutoff
Please place your order by April 5th to ensure gifts arrive in time for Mother's Day with Express Post.
International Shipments
Please contact us for international orders; we will generate an order for you with DHL shipping rates.
Stockists
Dreaming of stocking Orchard St. in your space? We’d love to hear from you!