Orchard St.

Should a product arrive damaged or not meeting your expectations of appearance, please contact us via gday@orchardstreet.com.au with a picture of the item and your order details. We will get in touch with you as soon as possible. We may ask to you to return it for a full refund, providing it is unused and in original packaging.
If you are unhappy with your purchase for any other reason please do get in touch and we’ll discuss a resolution that works for you, whether a replacement, store credit or a refund.
We will endeavour to send your package within 24 hours of ordering, Monday - Friday.
All domestic packages are sent via Australia Post. You will receive an email from Australia Post with your tracking number when it is dispatched.
If you have ordered a Juice Cleanse or Mix and Match Juice as well as another product, everything will be delivered together by our driver.
Christmas Delivery Update:
To guarantee delivery by Christmas please ensure orders are placed prior to December 15th.
1. Orders must be placed at least two days before you want to begin.
2. Once you have made your order we'll send you a confirmation email. Please ensure start date, delivery address and any special requirements are correct.
3. Please provide a delivery address where you will be present during our hours of delivery or ensure that someone will be there to receive it on your behalf.
Local deliveries
1. Local cleanses are delivered between 5pm & 9pm the evening before your start date.
2. If you are not present at the delivery location, please leave clear instructions, such as a door code for a locked apartment building.
3. If we have to leave the delivery behind, we'll text you once drop off has been made.
4. For freshness, 5-day cleanses will be delivered in two drops; the first will contain three boxes and the second delivery the remaining two boxes.
Courier deliveries
1. Courier deliveries will be delivered on Tuesdays and Thursdays to start the day after delivery.
2. For freshness, 5-day cleanses are split into two deliveries; three days on Tuesday and the remaining boxes on Thursday.
3. A tracking number will be emailed to you.
4. Interstate customers, we recommend planning to begin your cleanse the day after delivery (Wednesday or Friday) in case your delivery does not arrive until later in the day.
Christmas Delivery Update:
Please note due to courier limitations from December 5th to January 14th cleanse orders will only be delivered to the Sydney Metropolitan Area.
Last local cleanse deliveries are on December 20th (to start cleanse Dec 21st). Cleanse deliveries will recommence on December 31st (to start cleanse January 1st).
We're here.
Any concerns, please email us at gday@orchardstreet.com.au or call (02) 9389 5151 and we will find a solution for you.
International customers will receive their package via Registered Australia Post. We will email you a tracking number on dispatch.
Please check the customs regulations in your country to ensure your package can be delivered.
Delivery fees are calculated at check out.
Unfortunately, we are unable to deliver juices internationally.
Dreaming of stocking Orchard St. in your space? We’d love to hear from you!
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